Frequently Asked Questions
Find answers to common questions about our car rental services. If you have additional questions, please don't hesitate to contact us.
What documents do I need to rent a car?
For self-drive rentals, you need a valid CNIC (Computerized National Identity Card), a valid driving license with at least one year of experience, and you must be at least 21 years old. A security deposit is also required. For chauffeur-driven services, you only need valid identification.
How do I book a car rental?
You can book a car rental by submitting an inquiry through our website form, contacting us via WhatsApp, or calling our customer service. We'll confirm availability, provide pricing details, and guide you through the booking process.
What is included in the rental price?
The rental price includes the vehicle, basic insurance coverage, and 24/7 roadside assistance. For chauffeur-driven services, the driver's service is included. Fuel, tolls, parking charges, and any additional services are typically extra and will be discussed during booking.
Can I rent a car for just a few hours?
Yes, we offer flexible rental periods including hourly, daily, weekly, and monthly options. The minimum rental period is typically 4 hours for self-drive and 2 hours for chauffeur-driven services. Contact us to discuss your specific needs.
What happens if the car breaks down?
All our vehicles are well-maintained and regularly serviced. However, if you encounter any issues, we provide 24/7 roadside assistance. Our support team will arrange for assistance, replacement vehicle if needed, or towing service to ensure minimal disruption to your plans.
Do you provide insurance?
Yes, basic insurance coverage is included with all rentals. This covers standard liability and vehicle damage. Additional comprehensive coverage options are available for purchase if you want extra protection. Details will be provided during the booking process.
Can I drive the car to other cities?
Yes, you can drive our rental vehicles to other cities within Pakistan. However, please inform us about your travel plans during booking as there may be additional terms or documentation required for intercity travel. Some restrictions may apply for certain destinations.
What is your cancellation policy?
Cancellation policies vary based on the rental period and timing. Generally, cancellations made 24-48 hours before the rental start time receive a full or partial refund. Last-minute cancellations may incur charges. Please discuss cancellation terms during booking.
Are your drivers professional and experienced?
Yes, all our chauffeurs are professional, experienced, and undergo regular training. They are familiar with local routes, traffic patterns, and are committed to providing safe, punctual, and courteous service. They understand the importance of discretion and professionalism.
What payment methods do you accept?
We accept cash payments and bank transfers. Payment terms vary based on the rental period and type. A security deposit is typically required at the time of rental, with the balance due as per the agreed terms. Specific payment details will be discussed during booking.
Do you offer airport pickup and drop-off?
Yes, we provide airport pickup and drop-off services for all major airports in Pakistan. Our drivers monitor flight schedules to ensure punctual arrivals, even if flights are delayed. This service includes meet and greet, luggage assistance, and comfortable transportation to your destination.
Can I extend my rental period?
Yes, rental extensions are possible subject to vehicle availability. Please contact us as soon as you know you need to extend your rental. Early notification helps us accommodate your request and ensures continued availability of your vehicle.