Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Name, phone number, and email address
• CNIC and driving license information for rental purposes
• Payment information
• Rental preferences and requirements
• Communication records when you contact us

2. How We Use Your Information

We use the information we collect to:

• Process and manage your car rental bookings
• Communicate with you about your rentals and inquiries
• Provide customer support and respond to your requests
• Send you important updates about your bookings
• Improve our services and customer experience
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our business (e.g., payment processors, email services)
• When required by law or to protect our rights and safety
• In connection with a business transfer or merger
• With your explicit consent

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to processing of your personal information
• Withdraw consent where processing is based on consent

6. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our website. You can control cookie preferences through your browser settings. We use Google Analytics to understand how visitors use our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us at info@chalo.com.pk or through our contact page.